These terms cover trips, treks, paragliding, transport and equipment rentals booked with Dharamshala Tours, McLeod Ganj, Dharamshala, Himachal Pradesh. Booking with us means you accept them. Nothing here limits any right you have under Indian consumer law.
Booking and confirmation
Bookings are made by phone, WhatsApp or email — there is no checkout on this website. An enquiry is not a booking. Your trip is confirmed only when we have written back to you with the dates, the itinerary, the price and what it includes, and you have confirmed in return.
Please book in the name shown on the photo ID you will be travelling with, and tell us at the time of booking about any medical condition, injury, allergy or dietary requirement that could affect the trip. We would far rather plan around something than discover it on day two at 3,000 metres.
Prices and payment
All prices are in Indian Rupees. Prices shown on this website are starting rates and can change with group size, season, dates and how much transport is involved; the price we confirm to you in writing is the price that applies. Unless we state otherwise, trek and tour prices are per person, and honeymoon and package rates are as described on their own page.
We ask for an advance to hold your dates and the balance before departure. What each trip includes and excludes is listed on its own page — read it. As a general rule, guiding, permits where required, camping arrangements and trek meals are included; travel to the base point, personal gear, drinks, personal expenses, travel insurance and extra porter charges are not.
If you cancel
Tell us as early as you can, by phone or WhatsApp, so the message is not sitting unread. For treks, tours and packages:
- 15 days or more before departure — advance refunded in full, less any non-recoverable cost already paid on your behalf (permits, pre-booked rooms, pre-booked transport).
- 7 to 14 days before departure — 50% of the trip price is payable.
- Less than 7 days before departure, or no-show — the full trip price is payable.
Where a cancellation costs us nothing we would rather not charge you, and in practice we will always try to move you to another date instead of keeping your money. Refunds go back the way they came, normally within 7 to 10 working days.
If we cancel or change something
Mountain weather, road closures, landslides, a failed bridge or an unsafe snow condition can all make a planned route a bad idea. If that happens we will offer you an alternative route or date, or a full refund of what you have paid us for the affected portion. We will not run a trip we think is unsafe, and we will not be pressured into flying in poor conditions.
Some departures need a minimum number of people. If we cannot reach it we will tell you as early as possible and offer you a new date, a private departure at an adjusted price, or a full refund.
Once a trip is under way, a guide may change the route, shorten a day, or turn a group back on safety grounds. That decision is final. No refund is due for a day cut short for safety or weather reasons, though we will do what we sensibly can to make up for it.
We are not liable for costs arising from events outside our control — weather, natural events, strikes, civil unrest, government or administrative restrictions, or the cancellation of your own flights, trains or buses. This is exactly what travel insurance is for.
Your responsibilities
- Be honest about your fitness. Our grades run from Easy through Easy to Moderate, Moderate and Moderate to Difficult to Difficult, and they mean what they say. The Indrahar Pass crossing tops out at 4,342 m and is not a first trek.
- Carry valid government photo ID for yourself and everyone in your group. Foreign nationals should carry a passport and valid visa.
- Bring the personal gear listed for your trip and wear it. Boots you have never walked in are the most common cause of an abandoned trek.
- Follow your guide’s instructions on the mountain, and treat the trail, the villages you pass through and the people who live in them with respect.
- Take your rubbish out with you.
We can end someone’s participation without refund if their behaviour puts themselves, the group, our staff or local people at risk — that includes being under the influence on a trekking day.
Vehicle and equipment rentals
Rentals are subject to the same terms, plus the following:
- A valid driving licence for the class of vehicle and a government photo ID (Aadhaar or passport) are required at pickup. No licence, no vehicle, no refund.
- A refundable security deposit is taken at pickup and returned when the vehicle comes back undamaged.
- Fuel is the rider’s cost. One helmet is included with every two-wheeler; a second is available on request. Wear it.
- You are responsible for traffic violations, challans and fines incurred while the vehicle is with you, and for damage beyond ordinary wear. Loss or serious damage is charged at repair or replacement cost against the deposit and, if it exceeds the deposit, beyond it.
- Tell us before you take a bike far beyond the Kangra valley — long routes such as Manali or Spiti carry different terms.
- Trekking equipment is checked before it goes out. Check it again yourself and tell us straight away if something is not right.
Insurance
We strongly recommend travel insurance that covers trekking to the altitude of your route, cancellation, medical treatment and, for the high passes, helicopter evacuation. We do not provide it, and we are not responsible for losses that adequate insurance would have covered.
Liability
Trekking, paragliding and riding in the Himalaya carry inherent risk that no operator can remove. We take safety seriously and run trips as carefully as we know how, but you take part accepting that risk. Our liability to you is limited to the amount you have paid us for the trip, and we are not liable for indirect or consequential losses such as missed onward flights. Nothing in this section excludes liability for death or personal injury caused by our own negligence, or for anything else that cannot lawfully be excluded.
Personal belongings are your own responsibility throughout.
Photographs
We sometimes photograph trips and may use those images on this site or on social media. Tell us if you would rather not appear — before or after the fact — and we will leave you out or take the picture down. Photographs on this site remain the property of their credited owners; see image credits.
Complaints
If something is wrong, tell your guide at the time — almost everything is fixable on the spot. Anything unresolved should come to dharamshalatours.in@gmail.com within 30 days of your trip ending, and we will reply within 14 days.
Governing law
These terms are governed by the laws of India, and the courts at Dharamshala, Himachal Pradesh have jurisdiction.
Contact
Dharamshala Tours, McLeod Ganj, Dharamshala, Himachal Pradesh 176219, India
dharamshalatours.in@gmail.com · +91 88845 91875 · 7am–9pm daily